This document explains in detail how goldencity99 collects, uses, stores, and protects the personal data of all registered members in Malaysia. Your privacy is our priority — please read this carefully.
Last updated: 1 January 2026Six privacy guarantees goldencity99 makes to every Malaysian player
All data and transactions are protected with financial-grade 256-bit SSL encryption.
Goldencity99 does not sell, rent, or trade players' personal data to any party.
You have the right to access, correct, or request the deletion of your personal data at any time.
Data is stored on servers protected by multi-layered firewalls and monitored 24/7 by our security team.
Goldencity99 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) across all our operations.
Your privacy enquiries are answered in Bahasa Melayu by the goldencity99 team, available 24 hours a day.
This Privacy Policy ("Policy") describes how goldencity99 ("Platform", "we", "us") collects, uses, discloses, and protects your personal information when you use the goldencity99 platform, including the website, iOS and Android mobile applications, and all related services. This Policy forms part of your agreement with goldencity99 and should be read together with our Terms & Conditions.
Goldencity99 takes the privacy of Malaysian players seriously. We understand that your trust depends not only on fair gameplay and fast payouts, but also on how we handle your most personal information. This Privacy Policy is written with the intention of being fully transparent — free of confusing legal language — so you know exactly what happens to your data at goldencity99.
The goldencity99 platform offers Malaysian players a wide range of online entertainment services, including Sports Betting (Malaysia Super League football, EPL, badminton), Live Casino, blackjack, table games, poker, live matches, and lottery. All these activities involve the processing of certain personal data necessary for safe, fair, and efficient operations. This Policy explains every aspect of that data processing.
Goldencity99 only collects data that is necessary for the purposes stated in this Policy. We do not collect excessive or irrelevant data beyond what is required to operate the platform.
This data is required to create and verify your goldencity99 account, fulfil Know Your Customer (KYC) obligations, and process your winnings withdrawals.
Goldencity99 records information relating to all financial transactions carried out through the platform, including:
Goldencity99 does not store credit or debit card numbers directly — all payment processing is handled by third-party payment service providers that comply with PCI-DSS standards.
For service, security, and responsible gaming purposes, goldencity99 records:
When you use the goldencity99 platform, our systems automatically record certain technical information, including your IP address, device and browser type, operating system, pages visited within the platform, visit times and duration, and technical error logs. This data is used primarily for technical maintenance, security, and improving the user experience.
The majority of data goldencity99 collects comes directly from you during the account registration process, identity verification (KYC), completion of deposit or withdrawal forms, communications with our customer support team, and when you submit information for promotional or competition purposes.
The goldencity99 platform automatically collects certain data when you use our services — including gameplay activity logs, device technical data, and session information. This is standard operational practice for any digital platform and cannot be disabled without affecting core platform functionality.
Goldencity99 uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, remember your preferences, and analyse how the platform is used. Further information about cookies is explained in Section 7 of this Policy.
In certain circumstances, goldencity99 may receive data about you from legitimate third parties, including identity verification service providers we use for the KYC process, payment service providers such as DuitNow, Touch 'n Go, and FPX when verifying transactions, and fraud prevention agencies to protect the integrity of the platform.
Goldencity99 uses your personal data only for legitimate purposes to which you have consented, or as required to fulfil our contractual and legal obligations.
Goldencity99 uses your gaming activity data to monitor play patterns and identify early signs of problem gambling. If our systems detect concerning patterns, we may proactively reach out to offer assistance or remind you of the self-control tools available. This is a use of data we believe is genuinely in our players' best interests.
With your consent, goldencity99 may use your contact information to send you promotions, bonus offers, platform updates, and relevant content. You may opt out of marketing communications at any time via the "unsubscribe" link in our emails or through your goldencity99 account settings.
Goldencity99 does not sell, rent, or trade players' personal data to any party for marketing or commercial gain. Your data is only shared in limited, lawful circumstances as described below.
To operate the goldencity99 platform effectively, we work with a carefully selected group of third-party service providers. These include:
All third-party providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes relevant to the services they provide.
Goldencity99 may disclose your personal data where required by Malaysian law, court order, legal process, or a legitimate request from a Malaysian government authority. We will endeavour to notify you of any such request to the extent permitted by law.
Goldencity99 reserves the right to disclose data where necessary to investigate, prevent, or take action regarding suspected illegal activity, platform misuse, or to protect the rights, property, or safety of goldencity99, other players, or the public.
Goldencity99 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Following account closure, we may retain certain data for the period prescribed by applicable Malaysian law — in particular, financial and transaction records that may be required for tax, audit, or legal investigation purposes.
As a general rule, financial records are retained for a minimum of seven (7) years in accordance with Malaysian legal requirements. Data that is no longer needed is securely deleted or anonymised.
Goldencity99 implements a range of technical and organisational security measures to protect your personal data:
Goldencity99 player data is stored on servers housed in data centres that comply with international security standards. Where data needs to be transferred across borders, goldencity99 ensures that protections equivalent to Malaysia's PDPA are applied.
Cookies are small text files stored on your device by your web browser when you visit the goldencity99 platform. They allow the platform to remember information about your visit, making your experience smoother and more personalised.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the goldencity99 platform, including the ability to stay logged in or save your preferences. For guidance on managing cookies in your preferred browser, please refer to that browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and goldencity99's own policies, you have the following rights regarding your personal data:
| Rights | Description | How to Submit a Request |
|---|---|---|
| Right of Access | You have the right to know what personal data goldencity99 holds about you and how it is used. | Contact customer support or email support@goldencity99.com |
| Right to Rectification | If your data is inaccurate or out of date, you have the right to request that goldencity99 correct it. | Update via account settings or contact support |
| Right to Erasure | Under certain circumstances, you may request that goldencity99 delete your personal data. | Request via customer support — subject to legal obligations |
| Right to Restriction | You may request that goldencity99 restrict the processing of your data under certain circumstances. | Contact customer support with the details of your request |
| Right to Object | You may object to the processing of your data for direct marketing purposes. | Opt out via email or through your goldencity99 account settings |
| Right to Portability | You have the right to receive your personal data in a machine-readable format. | Written request via email to support@goldencity99.com |
To exercise any of the above rights, you may contact the goldencity99 team via 24/7 Live Chat or by emailing support@goldencity99.com. Goldencity99 will endeavour to respond to privacy rights requests within 14 business days. In more complex cases, this period may be extended, and you will be notified accordingly.
The goldencity99 platform is strictly for adults aged 18 and above. Goldencity99 does not knowingly collect, process, or store personal data of individuals under the age of 18.
Goldencity99's age verification process is designed to prevent underage individuals from registering. Should goldencity99 discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
If you believe a minor has registered or is using the goldencity99 platform, please contact us immediately at support@goldencity99.com or via Live Chat so the matter can be addressed without delay.
Goldencity99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Whenever this Privacy Policy is updated, the "Last Updated" date shown at the top of this page will be revised accordingly.
When material changes are made to this Privacy Policy — particularly changes that significantly affect how your data is collected or used — goldencity99 will endeavour to notify you via your registered email address or through an in-platform notification before the changes take effect.
Your continued use of the goldencity99 platform after an updated Privacy Policy has been published will be considered your acceptance of those changes. We encourage you to review this page periodically to stay informed about how goldencity99 protects your information.
If you have any questions, concerns, or complaints about how goldencity99 handles your personal data, or if you wish to exercise any of the privacy rights described in this Policy, please contact us at:
The goldencity99 team responsible for data protection matters will respond to your privacy enquiries within a reasonable timeframe — typically within 3 business days for general enquiries, and within 14 business days for more complex data rights requests.
Goldencity99 is committed to resolving any privacy concerns directly and amicably. However, if you feel your complaint has not been handled to your satisfaction, you have the right to refer the matter to the Department of Personal Data Protection Malaysia under the Personal Data Protection Act 2010.
For further reference, please visit Terms & Conditions goldencity99 and Responsible Gaming us to fully understand your rights and responsibilities as a goldencity99 member.
Register for free and enjoy an online entertainment platform that fully protects your privacy — 256-bit SSL encryption, Malaysia PDPA compliance, and 24/7 Bahasa Malaysia support.
By registering, you agree to goldencity99's Privacy Policy and Terms & Conditions.